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Whenever we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We have a little office, so we really didn’t want to be shipping anything but our favorite Vapor Cigar products. Fortunately, our vendor shipped by UPS therefore our order was completed quickly and without the problems. Once we received the kit, we quickly put it to the test. This is what we found.
CUSTOMER SUPPORT: Unfortunately, we had to return the product to refund the amount of money, but that’s not where the story ends. The customer service representatives which were there to assist us made it easy for us to purchase again. They were very useful and checked out the entire setup with us. Even though we purchased the starter kit as a set, they helped us make a backup if among the atomizers broke. These were also very helpful in making sure that our shipment came to us on time and without the delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen there are a variety of places that you could ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on a single day as our first shipment. The next box was sent two days later. Shipping times are influenced by what is being shipped, and we discovered that the shipping times were greatly increased after shipping from UPS. We all have been on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we understand that this is generally necessary for all internet sites, we didn’t see this initially. Upon registering for the free trail, we saw a contact address and an option to verify your date of birth. We clicked “yes” with no a minute to check further, because this process didn’t feel right. When we went to validate our date of birth, we were told that people had a need to age 65 or older to become able to order from this particular Vape Pens site. Upon further inspection of the web site, it turns out that they aren’t requiring proof age to order from the Element Vape site but rather requiring proof of a subscription to a vapor delivery network.
Shipping Methods: Shipping methods have come a long way from if they first became available to customers. We saw that the shipping methods available through the web were a lot more efficient and effective, but unfortunately, shipping with UPS or FedEx was not one of them. Upon registering for the trial offer, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx could not accommodate. When we asked them why this was the case, they didn’t offer a solution, and instead suggested that international customers simply purchase an additional “package” at the neighborhood merchants we’d visited.
Tracking Information MIGHT OCCUR After The Sale: One aspect of customer service that many people enjoy experiencing is being able to track their own product information and progress throughout the ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information might occur after the customer pays for the product, and then upon delivery, the customer is probably not in a position to track their information. Furthermore, if shipping times to foreign destinations are too long, the customer may receive a message stating they have been moved to the front of the line.
Delays May Occur Because Of: Shipping delays might occur because of USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays may occur because of overseas shipping issues, or insufficient adequate parking at the local port. They don’t mind helping you overcome these obstacles, but please be aware that we are not liable if delays occur due to them. FedEx seems to have excellent tracking on the shipments, but as far as we can see, they don’t provide the option to track shipments. Please keep this at heart when using this service, as it may greatly benefit your bottom line.
Shipping Methods: Three ways of shipping can be found. First, upon delivery, the customer must call and schedule a scheduled appointment with a store employee to sign for their product, and receive it directly from the manufacturer. Second, the client may call and schedule a scheduled appointment directly with a store employee to pick up their unit. Or, thirdly, the client may Element Vape Discount Code e mail us directly by email or phone to put an order, and we’ll ship the adult signature line upon delivery. Upon signing for his or her product upon delivery, we have been unable to ship e-liquid to anyone without a valid e-mail address.